They say software upgrade is nothing but a replacement of old bugs with new bugs. so better be prepared when you are going for machine upgrade, a working code may meet dead end. Recently one of my friend upgraded his machine to Windows 7 with IE 9. To our initial delight siebel was working fine but devil
really lies in details.
While trying to modify existing applet and view web templates siebel started crashing. Whenever "Edit Web Layout" was clicked siebel stopped working. After some search it was found that because of IE 9 that siebel was crashing. The crash was found to be due to mshtml.dll that is related to the version of the Internet Explorer. Morever it was found that Internet Explorer 9 is not listed as a supported IE version in System Requirements and Supported Platforms document for Siebel Version 8.1 (I know this should have been referred prior installation) but thought of tools crashing cause of IE version never crossed mind. After IE 9 uninstall, tools started working fine perfectly.
Anybody facing a tool crash on edit web layout, make sure you don't have IE 9 installed on your machine.
Happy crunching!!
7 comments:
Good One!!
Hi All,
I am facing a weird problem. I am working on a Virtual Machine(Windows xp 32 bit) which I connect to via Windows 7(32 bit) IE8. I have Siebel 8.1.1.0 Tools and Client. They were working fine till yesterday. But since yesterday whenever i try to 'Edit' either web layout of applets or a workflow process Siebel Tools crashes.
Any idea why this happens or any solution to this.
Please let me know at stevecoutinho2000@gmail.com
Thanks and regards
Stephen Coutinho
Hi Steve,
We faced similar situation on IE9.On windows 7 with IE8 it is working fine. Probably you can check for any updates happened and try to restore the previous configuration.
Regards,
-Rahul-
Thanx siebelish for this valuable post,
here is there any solution for Siebel tools Edit web lay out problem without unistall the IE9. bcoz i faced a lot of problems for ie8. fso for that i upgraded to IE9. now i not intrested to go back to ie8.
Sorry Mate. No clue apart from this.
Regards,
-Rahul-
Hi Rahul,
We are planning to move from IE8/Win xp to IE 10/Win 7 with siebel 8.1.1.5(consumer sector). Do you think the same issues appear as documented above? What should be the path for this upgrade that you would suggest?
Regards,
-Anirban-
Hi Anirban,
IE10 is not supported browser, if you are not on open UI. If you plan to move to open UI then this will not be an issue.
Regards,
-Rahul-
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