Symbolic URLs

Siebel often talks of 360 degree view across enterprise and delivers the same. We can embed external web applications in siebel application using Symbolic URLs. There are multiple scenarios when this is required mainly for reporting purposes.Even with adequate material on web, exact parameters to be used in symbolic url is more of hit and trial approach.In this post,I will take snub at couple of realtime scenarios where Symbolic URL can be of great help.

1 - Any product oriented company will have an employee application as well as portal application for external customers. In some circumstances employee may have to access portal application on behalf of customer. It will be real ease for employee to launch portal application on click, directly from the base application. Symbolic url is our alley here with below configuration.

Symbolic URL

Name: Test Portal

URL: http://host_name/application_enu/start.swe

SSO Disposition: Form Redirect

Arguments

Below arguments should be configured for the auto login from base to portal application.

2 - Lets consider another example where we want to display details of Service Request in siebel application from some other web application. For time being the id of SR in siebel is same as in web application. Sample configuration for this will look like as below:

Symbolic URL

Name: View SR

URL: http://application_url

Fixup Name: Default

SSO Disposition: IFrame

Arguments

Below arguments should be configured. The key here is "IsRecordSensitive" command. This helps in context passing for auto refresh when next record is selected in top applet.

3 - One of the more frequent usage of symbolic url is in the portal application for analytics and reporting usage. If a user wants to see a quick snapshot or preview of the Service Request, he is just click away with help of Symbolic URL. The sample configuration enables user to view additional details or the SR which are not displayed in the current view. Sample configuration for this will look like as below:

Symbolic URL

Name:Print SR

URL: http://start.swe?SWECmd=GotoView&SWEView=Test+SR+Print&SWERF=1&SWEApplet0=Test+SR+Applet&SWERowId0=SRID

SSO Disposition: Form Redirect

Arguments

In this url SRID is the parameter which will pass in the argument list as shown below:

There is documentation available on siebel support regarding how to go about configuring symbolic url in siebel applets.I will discuss more scenarios as i encounter them till then play around by opening facebook in siebel.